How to Make a Complaint

Last updated: October 2026

Dexocore Concrete wants people who contact us to be treated fairly. If something went wrong, please let us know. This page shows how to file a complaint and what to expect afterward. It is a general template and not legal advice.

What You Can Tell Us About

You are welcome to write to us about:

• Your experience when you called or messaged Dexocore Concrete
• How your personal information was handled
• Anything on this site that seems unclear or wrong
• The behavior of a provider we connected you with

If the Problem Is a Provider

Providers in our network are independent businesses. Each one is responsible for its own estimates, prices, workmanship and customer service. If you have a problem with work at your home, first raise it with the provider directly. Keep a written record of what is said.

Please still tell us. Feedback helps keep our network honest, and providers who often fall short may be removed. Know this, though: Dexocore Concrete cannot settle contract disputes, return money paid to a provider, or act for a provider.

Filing Your Complaint

Email contact@dexocore.store and include:

• Your name and a way to reach you
• The date you contacted us or the provider
• The number you called or the form you used, if you remember
• The provider's name, if you know it
• A short account of what happened and what outcome you want

After You Write

We confirm by email that we got your complaint, usually within a few business days. Then we look into what happened. That may include contacting the provider. We reply with what we found and any steps we plan to take.

Still Unhappy?

If our answer does not settle things, reply and ask us to look again. You may also contact your state consumer protection office or attorney general, or your local Better Business Bureau. For licensed providers, your state contractor licensing board may also be able to help.

Contact

Email: contact@dexocore.store